Account Deletion

Open Present, go to Settings, choose Account, then choose Delete account. Follow the confirmation prompts to submit the deletion request.

If you cannot access the app, email support@present.app from the email address on your Present account and ask us to delete your account.

Account deletion removes or disconnects your account profile, authentication record, event participation, invite access, uploaded photos, and album content associated with your account where deletion is technically and legally possible.

Content that was shared with other event guests may be removed from shared albums or anonymized depending on how the event was created and what other users still need to access.

We may retain limited records for legal, tax, security, fraud prevention, abuse investigation, backup, or dispute-resolution reasons.

Backup copies may remain for a limited period before they are overwritten according to normal backup cycles. Retained records are not used to recreate your account.

In-app deletion requests begin processing immediately. Support-assisted requests may require identity verification before we can act on them.

We aim to complete verified deletion requests within 30 days unless a longer period is required by law or for security reasons.

Contact support@present.app with account deletion questions or requests. Do not include passwords, payment details, or other sensitive information in your message.